Delivery & Returns

Last updated: 21 October 2026

1. Delivery

We are based in the United Kingdom and send orders by post or courier. Because every order is confirmed personally, the available delivery options, costs and estimated delivery times are included in the quote we email you before you pay.

• We dispatch orders once your payment has been received.
• If you need your gift by a particular date — for example, before Christmas or Valentine’s Day — please tell us in your request so that we can advise on the best option.
• Delivery outside the UK may be possible on request; any customs duties or import taxes are payable by the recipient.
• Unless we agree otherwise, we will deliver within 30 days of your payment, as required by the Consumer Rights Act 2015.

Responsibility for the goods passes to you when they are delivered to the address you gave us.

2. Your right to cancel

Because your order is arranged at a distance, you have the right to cancel under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. You may cancel your order for any reason within 14 days of the day after you (or a person you nominate) receive the goods.

To cancel, simply email [email protected] with your name, the items and the date you received them. You may also use the model cancellation form below, but you do not have to.

Exceptions

The right to cancel does not apply to items that are made to your specifications or clearly personalised (for example, a card printed or written with a personal message at your request), or to goods that have been sealed for hygiene reasons and unsealed after delivery.

3. Returning items

• Please return the items within 14 days of telling us you wish to cancel, to the address we provide when you contact us.
• Unless the items are faulty or not as described, you are responsible for the cost of returning them.
• Please take reasonable care of the goods and send them back unused and in their original condition. We may reduce your refund if the goods have been handled more than necessary to inspect them.

4. Refunds

We will refund the price you paid, including the cost of standard delivery, within 14 days of receiving the returned items (or proof that you have sent them back). If you chose a more expensive delivery option, we only need to refund the standard delivery cost. Refunds are made using the same method you used to pay, unless we agree otherwise.

5. Damaged or faulty items

We pack every order with care, but if something arrives damaged, faulty or not as described, please email us within a reasonable time — ideally with a photo. Under the Consumer Rights Act 2015 you are entitled to a refund, repair or replacement, and we will cover any return postage.

6. Model cancellation form

(Complete and return this form only if you wish to cancel your order.)

To: Earlybird Designs Ltd trading as Southwish, C/O Outrise, 76 Canterbury Innovation Centre, University Road, Canterbury, CT2 7FG, United Kingdom, [email protected]

I/We hereby give notice that I/We cancel my/our contract of sale of the following goods: ______
Ordered on / received on: ______
Name of consumer(s): ______
Address of consumer(s): ______
Signature of consumer(s) (only if this form is notified on paper): ______
Date: ______

7. Questions

If you have any questions about delivery or returns, please contact us at [email protected]. See also our Terms & Conditions.